FREQUENTLY ASKED QUESTIONS

SCHEDULING A SHOOT

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states.

We’re available to shoot 7 days per week.

Customer Support

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “Orders”. To choose the property you are interested in, click the green magnifying icon underneath “actions”. From there you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Files” and you will see 3 tabs that say “Online” (low res photo set) “Print” (high res photo set) and “Video”. Click on the folder (Online, Print, or Videos) you are interested in downloading.

 

If you want to download the online or print photo set, you have the choice to download each individual file you are interested in, or you can request a zip file (containing all the files in the set) to be sent to your email. Once the email with the compressed media is delivered to you, click the link provided and the set will automatically download to your computer, most likely in your downloads folder.

 

To download the video, click the tab that says “videos” and click “download”. The video file will save to your downloads folder on your computer.

The photos are sent to you in a zip file, “unzipping” the zip file is fairly simple:

  • MAC:

    • Click the zip file link. This will place the zip file in your finder folder.

    • Double click on the zip file.

  • PC:

    • Press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. You will be able to edit the information shown on the property page. Once those changes are made, remember to click “update property” or those changes will not be saved.

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. This page will have four buttons on the right side that read “Update Property”, “View Order”, “View Property Page”, “View MLS Page”, and “Delete Property”.

 

To get the branded link, click the button that reads “View Property Page”.

 

To get the unbranded link, click the button that reads “View MLS Page”.

Sign into your homejab account at homejab.com. Once signed in, click on the tab that says “properties” and then choose the property you are interested in. After clicking on the property, you will be directed to the property page for that listing. At the top right of the video, you will see an icon that says “share video” when you hover your mouse over it. Click that icon and a pop up screen will appear with two text boxes. The first one will show the URL to that page, and the 2nd box will have the embed code for you to copy and paste.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. After you click that tab, scroll down the page and you will see the photos listed. Next to each photo you will see up and down arrows, just drag those arrows to change the order of the photos. If you want to remove the files, you can click “delete”, but note that if you delete the files, you are not able to retrieve them. If you want to keep the files, but not have them show on the property/MLS page uncheck the box for “publish”. If you want to set a new preview image (property listing thumbnail) just click “set as preview” for the photo you want. To save changes, scroll back to the top of the page and click “update property”.

Sign into your homejab account and homejab.com. Once signed in, the top right corner will say “User”. Click “User” and three choices will drop down: “Dashboard”, “Profile”, and “Sign Out”. Click “Profile”. Here you can update your name, password, account email address, phone number, company name, add assistants to receive media emails, and write a bio. You can also add a profile image by clicking the green button that reads “Change Profile Image” and you can change your logo image by clicking the green button below the profile image that reads “Change Logo Image”.

Metadata is a set of data that describes and gives information about other data. This would be keywords you would use for search engine optimization. When people search online, certain keywords could allow your listing to show closer to the top of the results list. You could use the neighborhood, school district, type of home, etc. Just separate the keywords with commas.

Sign into your HomeJab account at homejab.com and click on “orders”. Select the property you are interested in by clicking the green magnifying icon underneath “actions”. From there you will be directed to a page where you will see four tabs that say “Order” “Jobs” “Files” and “Property”. Click on “Property” and then choose “Edit Property”. You will be able to edit the information shown on the property page, including the map location. Once those changes are made, remember to click “update property” or those changes will not be saved.

 

When you update the address/map location, the URL to the property page and MLS link will change to reflect the address change.

 

Please note that if the property is a new construction area, google maps may not recognize the location. You can manually drag the pin on the map and set it in place. Make sure to click “Update Property” to save the changes. Please do not include unit numbers in the address. You can add this in the title of the page.

 

The maps are not links and do not open into any mapping services.

You will be notified via email from HomeJab when your photos and video are ready. You will receive a link to the property page, a link to the unbranded property page used for MLS, and a link to download the online set of photos (for MLS). You are also able to sign into your homejab account to retrieve these links also, as well as download the files (online photo set/low resolution set, print photo set/high resolution set, and video file).

CONTACT US

Email

Phone

    • 855-226-8305, Mon-Fri 9am-5pm EST: